Department of Marketing, Information Systems, Information Assurance, & Operations Management Faculty

Steven Yourstone, PhD

    Steven Yourstone
    • Department Chair
    • Professor
    • Operations Management
    • Phone: (505) 263-1126
    • yourstone@unm.edu
    • Office: ASM 2160


Vita
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Current Research & News
Currently studying learning studio environments. Also looking at the effect of the design of the built environment on work and learning.

Office Hours

  • Wednesday: 09:00 AM-10:30 AM

Courses

  • MGMT 300-002, F, 0930-1200, UNMW 2008
  • MGMT 300-014, TR, 1100-1215, ASM 1070
  • MGMT 300-015, TR, 1100-1215, OFAR
  • MGMT 300-016, TR, 1100-1215, OGAL
  • MGMT 300-017, TR, 1100-1215, OLOS
  • MGMT 300-018, TR, 1100-1215, OLOS
  • MGMT 300-021, TR, 1100-1215, OTAO
  • MGMT 300-022, TR, 1100-1215, OSF
  • MGMT 300-023, TR, 1100-1215, OKAF
  • MGMT 501-001, F, 1300-1530, UNMW 2008

Course syllabi (if available)


The following works are listed in Sedona. Please contact the faculty member for a complete listing of work.

  • Yourstone, S. ., Waldman, J. .(2009). Learning and Thinking Systems. Learning Curves: Theory, Models, and Applications. CRC Publications.
  • Yourstone, S. ., Kassicieh, S. ., Ravinder, H. V.(1996). A DSS for the Justification of Computer Integrated Manufacturing. In Chapman and Hall (Ed.), Industrial Engineering and Manufacturing Systems.
  • Yourstone, S. ., Champoux, J. E.(1995). Training Volunteers in Quality Management Techniques and Tools. Volunteer Management Handbook. John Wiley & Sons, Inc..
  • Yourstone, S. .(1990). Real Time Process Quality Control in a Computer Integrated Manufacturing Environment. In B.J. Keats and D.C. Montgomery (Ed.), Statistical Process Control in Manufacturing. New York, NY: Marcel Dekker, Inc..

The following works are listed in Sedona. Please contact the faculty member for a complete listing of work.

  • Yourstone, S. . (2013). LEARNING STUDIOS: A CLASSROOM DESIGN FOR ENABLING THE SOCIAL CONTEXT OF LEARNING. Decision Sciences Institute National Meeting. [Refereed. Proceedings.]
  • Yourstone, S. . (2013). Learning Studios: A Classroom Design for Enabling the Social Context of Learning. Decision Sciences Institute National Meeting. [Refereed. Proceedings.]
  • Yourstone, S. A., Kraye, S. H., Albaum, G. . (2011). Issues in Feedback on Student Performance: Timing & Type. California Journal of Operations Management, 9 (2). [Refereed. Article.]
  • Yourstone, S. A., Kraye, S. H., Albaum, G. . (2010). Online Quantitative-Based Assignments--Are More Attempts Better for Learning. Decision Sciences Journal of Innovative Education, 9 (2), TBA. [Refereed. Article.]
  • Yourstone, S. ., Kraye, H. S., Albaum, G. . (2008). Classroom Questioning with Immediate Electronic Response: Do 'Clickers' Improve Learning?. Decision Sciences Journal of Innovative Education, 6 (1). [Refereed. Article.]
  • Yourstone, S. ., Waldman, D. . (2007). Learning - the means to improve health-care outcomes. Health Services Management Research Royal Society of Medicine Press, 6-35. [Refereed. Article.]
  • Yourstone, S. ., Waldman, J. D., Smith, H. L. (2005). Learning-The Means to Improve Medical Outcomes. Decision Sciences Institute National Meeting. [Refereed. Proceedings.]
  • Yourstone, S. . (2004). How Managers Can Reduce Errors in Services. Estrategica, 2 (1), 8-15. [Refereed. Article.]
  • Yourstone, S. . (2004). Service System Failures. Decision Sciences Institute National Meeting. [Refereed. Proceedings.]
  • Yourstone, S. ., Waldman, D. ., Smith, H. . (2003). Learning Curves in Healthcare. Health Care Management Review, 28 (1), 41-54. [Refereed. Article.]
  • Yourstone, S. ., Smith, H. . (2002). Managing System Errors and Failures in Health Care Organizations. Health Care Management Review, 27 (1), 50-61. [Refereed. Article.]
  • Smith, H. ., Yourstone, S. ., Lorber, D. ., Mann, B. . (2000). Managed Care and Medical Practice Guidelines. Advances in Health Care Management (1), 251-272. [Refereed. Article.]
  • Yourstone, S. ., Kassicieh, S. . (1998). Training, Performance Evaluation, Rewards, and TQM Implementation Success. Journal of Quality Management, 3 (1), 25-38. [Refereed. Article.]
  • Yourstone, S. ., Zimmer, W. J., Kassicieh, S. K. (1994). SPC-Pro: An Expert System Approach for Variables Control Charts. Quality Engineering, 7 (1). [Refereed. Article.]
  • Yourstone, S. ., Kassicieh, S. K., Ravinder, H. V. (1993). Proposed Design of a DSS for the Justification of Advanced Manufacturing Technologies. IEEE Transactions on Engineering Management, 40 (4), 398-403. [Refereed. Article.]
  • Yourstone, S. ., Salazar, K. ., Willeto, A. . (1993). Quality Improvement in High Performance Computer System Workcells. Proceedings of the Rocky Mountain Quality Conference. [Refereed. Proceedings.]
  • Yourstone, S. ., Zimmer, W. J. (1992). Non-normality and the Design of Control Charts for Averages. Journal of Decision Sciences, 23 (5), 1099-1113. [Refereed. Article.]
  • Yourstone, S. ., Zimmer, W. J., Kassicieh, S. . (1992). SPC-Pro: An Expert System Approach for Control Chart Analysis. Decision Sciences Institute National Meeting. [Refereed. Proceedings.]
  • Yourstone, S. ., Montgomery, D. C. (1991). Detection of Process Upsets -- Sample Autocorrelation Control Chart and Group Autocorrelation Control Chart Applications. Quality and Reliability Engineering: International, 7 (3), 133-140. [Refereed. Article.]
  • Yourstone, S. ., Zimmer, W. J. (1990). A Non-symmetric Control Chart for Means. Decision Sciences Institute National Meeting. [Refereed. Proceedings.]
  • Yourstone, S. ., Montgomery, D. C. (1989). A Time series Approach to Discrete Real time Process Quality Control. Quality and Reliability Engineering: International, 5 (4), 309-317. [Refereed. Article.]

The following works are listed in Sedona. Please contact the faculty member for a complete listing of work.

The following works are listed in Sedona. Please contact the faculty member for a complete listing of work.

  • Yourstone, S. . (2013). LEARNING STUDIOS: A CLASSROOM DESIGN FOR ENABLING THE SOCIAL CONTEXT OF LEARNING. Decision Sciences Institute National Meeting, Baltimore (Maryland). [Refereed. International.]
  • Yourstone, S. . (2004). Service System Failures. Decision Sciences Institute National Meeting, Boston (Massachusetts). [Refereed. International.]
  • Yourstone, S. . (2003). Service System Failures: thinking traps, design elements, service guarantees, mistake-proofing, and the role of human error. Production and Operations Management, Savannah (Georgia). [Refereed. International.]
  • Yourstone, S. ., Waldman, D. . (2001). Learning Curves in Healthcare-Lessons from Cardiology. Production and Operations Management Society, Orlando (Florida). [Refereed. International.]
  • Waldman, D. ., Yourstone, S. . (2000). Learning Curves in Cardiac Care. Production and Operations Management Society, San Antonio (Texas). [Refereed. International.]
  • Yourstone, S. . (1999). Health Care Process Improvement Practices. Production and Operations Management Society, Charleston (South Carolina). [Refereed. International.]
  • Yourstone, S. . (1998). Streamlining Processes Through Measurement and Evaluation. New Mexico Hospitals and Health Systems Association Conference, Albuquerque (New Mexico). [ International.]
  • Yourstone, S. . (1998). A Sample of Statistical Methods for Environmental Data. BAER, Radiochemistry Conference, Albuquerque (New Mexico). [ International.]
  • Yourstone, S. . (1998). Understanding and Teaching the Baldrige Criteria in POM Classes. Production and Operations Management Society, Santa Fe (New Mexico). [Refereed. International.]
  • Yourstone, S. ., Kassicieh, S. K. (1997). Training, Performance Evaluation, Rewards, and TQM Implementation Success. Decision Science Institute, San Diego (California). [Refereed. International.]
  • Yourstone, S. ., Salazar, K. . (1993). Quality Improvement in High Performance Computer System Workcells. Rocky Mountain Quality Conference, Denver (Colorado). [Refereed. International.]
  • Yourstone, S. ., Zimmer, W. J., Kassicieh, S. K. (1992). SPC-Pro: An Expert System Approach for Control Chart Analysis. Decision Science Institute, San Francisco (California). [Refereed. International.]
  • Yourstone, S. ., Kassicieh, S. K. (1991). An Integrated Decision Support Framework for the Justification of Computer Integrated Manufacturing. TIMS/ORSA, Anaheim (California). [Refereed. International.]
  • Yourstone, S. ., Zimmer, W. J. (1991). Average Run Length Comparisons: Symmetric Versus Nonsymmetric Control Charts. National Symposium on Statistics in Design and Process Control, Tempe (Arizona). [Refereed. International.]
  • Yourstone, S. . (1990). The Role of the Educational Process in World Class Quality. World-Class Quality Seminar, Anderson School of Management, Albuquerque (New Mexico). [ International.]
  • Yourstone, S. ., Zimmer, W. J. (1990). A Non symmetric Control Chart for Means. Decision Science Institute, San Diego (California). [Refereed. International.]
  • Yourstone, S. . (1990). Process Quality Control and Just In Time Management. Decision Science Institute, San Diego (California). [Refereed. International.]
  • Yourstone, S. ., Montgomery, D. C. (1990). Detection of Process Upsets - Sample Autocorrelation Control Chart and Group Autocorrelation Control Chart Applications. ORSA/TIMS Joint National Conference, Las Vegas (Nevada). [Refereed. International.]
  • Yourstone, S. . (1988). Real Time Process Quality Control in a Computer Integrated Manufacturing Environment. National Symposium on Statistics in Design and Process Control, Tempe (Arizona). [Refereed. International.]
  • Yourstone, S. . (1987). Project Scheduling When Learning Effects are Present. ORSA/TIMS Joint National Conference, St. Louis (Missouri). [Refereed. International.]

The following works are listed in Sedona. Please contact the faculty member for a complete listing of work.

The following works are listed in Sedona. Please contact the faculty member for a complete listing of work.

  • 1997. Quality New Mexico. Quality Hero Award.
  • 1993. Faculty Achievement Award. El Paso Natural Gas Foundation.
  • 1992. Professor of the Year for Teaching Excellence - Undergraduate and Graduate instruction. Anderson School of Management, University of New Mexico.
  • 1991. Professor of the Year for Teaching Excellence - Undergraduate and Graduate instruction. Anderson School of Management, University of New Mexico.
  • 1987. Scholarship recipient. Management Science Department, University of Washington.
  • 1987. IBM Research Associate. Department of Mechanical and Industrial Engineering, University of Washington.
  • 1981. High Scholastic Achievement, Dean's list.
  • 1980. George M. Tyler scholarship recipient.
  • 1970. Boeing Airplane Company scholarship recipient.

The following works are listed in Sedona. Please contact the faculty member for a complete listing of work.

The following works are listed in Sedona. Please contact the faculty member for a complete listing of work.

  • College committee
  • 2010. Main Campus Housing Committee. Committee Member.
  • 2010. Faculty Senate Computer Use Committee. Committee Member.
  • 2009. Advising. Mentoring Activities.
  • 2007. MBA/EMBA Recruiting. Other Institutional Service Activities.
  • 2007. Anderson Commencement Ceremony. Other Institutional Service Activities.
  • 2006. Anderson Commencement Ceremony. Other Institutional Service Activities.
  • 2005. Anderson Commencement Ceremony. Other Institutional Service Activities.
  • 2005. American Indian Business Student Association. Other Institutional Service Activities.
  • 2005. Anderson Hall of Fame. Other Institutional Service Activities.
  • 1997. Anderson Curriculum and Programs Committee. Committee Member.
  • 1996. Anderson Curriculum and Programs Committee. Committee Member.
  • 1995. Anderson Curriculum and Programs Committee. Committee Member.
  • 1994. Anderson Curriculum and Programs Committee. Committee Member.
  • 1994. Committee on Learning Effectiveness. Committee Member.
  • 1993. Anderson Curriculum and Programs Committee. Committee Member.
  • International
  • 2011. Decision Sciences Institute. Chair: Conference / Track / Program.
  • 2010. Decision Sciences Journal of Innovative EducationDecision Sciences Journal of Innovative Education. DS: Reviewer - Article / Manuscript.
  • 2008. Decision Sciences Institute--Service Operations Management track. Chair: Conference / Track / Program.
  • 2009. Decision Sciences Journal of Innovative EducationDecision Sciences Journal of Innovative Education. Reviewer: Ad Hoc Reviewer for a Journal.
  • 2007. Journal of Operations Management. DS: Reviewer - Article / Manuscript.
  • 2007. Decision Sciences Institute--Service Operations Management track. Chair: Conference / Track / Program.
  • 2008. Decision Sciences Journal. Reviewer: Ad Hoc Reviewer for a Journal.
  • 2008. Decision Sciences Journal of Innovative EducationDecision Sciences Journal of Innovative Education. Reviewer: Ad Hoc Reviewer for a Journal.
  • 2006. Decision Sciences Institute--Service Operations Management track. Chair: Conference / Track / Program.
  • 2005. Service operations management, national meeting of the Decision Sciences Institute. Chair: Conference / Track / Program.
  • 2004. Decision Sciences Institute National Meeting. Chair: Conference / Track / Program.
  • 2004. Duxbury/Thomson Learning. DS: Reviewer - Article / Manuscript.
  • 2002. Quality and Reliability Engineering International. DS: Reviewer - Article / Manuscript.
  • 2002. Wiley Interscience Publications. DS: Reviewer - Book / Textbook.
  • 2001. Duxbury Press. DS: Reviewer - Book / Textbook.
  • 2001. Decision Sciences Institute Conference. Reviewer: Conference Paper.
  • 1999. Duxbury Press. DS: Reviewer - Article / Manuscript.
  • 1999. IIE Transactions on Quality and Reliability Engineering. DS: Reviewer - Article / Manuscript.
  • 1999. Production and Operations Management Society. Chair: Conference / Track / Program.
  • 1998. IIE Transactions on Quality and Reliability Engineering. DS: Reviewer - Article / Manuscript.
  • 1998. State of New Mexico. Other Professional Service Activities.
  • 1997. State of New Mexico. Other Professional Service Activities.
  • 1997. Boyd %26 Fraser Publishing Company. DS: Reviewer - Book / Textbook.
  • 1997. South-Western College Publishing. DS: Reviewer - Article / Manuscript.
  • 1996. IEEE Transactions. DS: Reviewer - Article / Manuscript.
  • 1996. Quality and Reliability Engineering International. DS: Reviewer - Article / Manuscript.
  • 1996. Addison-Wesley Publishing. DS: Reviewer - Article / Manuscript.
  • 1996. International Journal of Quality Science. DS: Reviewer - Article / Manuscript.
  • 1996. West Educational Publishing. DS: Reviewer - Article / Manuscript.
  • 1996. West Educational Publishing. DS: Reviewer - Article / Manuscript.
  • 1995. Southwest Academy of Management Meeting. Reviewer: Conference Paper.
  • 1995. PWS-Kent Publishing. DS: Reviewer - Article / Manuscript.
  • 1995. West Educational Publishing. DS: Reviewer - Article / Manuscript.
  • 1995. PWS-Kent Publishing. Other Professional Service Activities.
  • 1995. New Mexico Quality Awards. Other Professional Service Activities.
  • 1995. Decision Sciences Institute National Meeting. Reviewer: Conference Paper.
  • 1994. San Juan Pueblo, Community Farm Quality Management System. Advisor.
  • 1992. Executive M.B.A Curriculum Improvement Committee. Member: Committee/Task Force.
  • 1991. American Production and Inventory Control Society. Other Professional Service Activities.
  • 1990. American Production and Inventory Control Society. Other Professional Service Activities.
  • 1990. American Production and Inventory Control Society. Board of Directors: Substantial Involvement.
  • 1989. American Production and Inventory Control Society. Board of Directors: Substantial Involvement.
  • Local
  • 2011. American Production & Inventory Control Society: Albuquerque Chapter Board of Directors. Member of a Committee.
  • 2000. American Society for Quality. Other Community Service Activities.
  • State
  • 1998. Blue Cross & Blue Shield of New Mexico. Other Community Service Activities.
  • 1997. Blue Cross & Blue Shield of New Mexico. Other Community Service Activities.
  • 1996. Blue Cross & Blue Shield of New Mexico. Other Community Service Activities.
  • University committee
  • 2013. Campus Development Advisory Committee. Committee Chair.
  • 2010. Campus Development Advisory Council. Committee Member.
  • 2010. Learning Environments Committee. Committee Member.
  • 2010. Faculty Senate. Committee Member.
  • 2010. Collaborative Teaching and Learning Building needs assessment and architecture review committee.. Committee Member.
  • 2010. UNM Family Medicine Community Advisory Board. Committee Member.
  • 2010. UNM West Strategic Planning Task Force. Committee Member.
  • 2009. Parking and Transportation Committee. Committee Member.
  • 2009. Interdisciplinary Film & Digital Media Executive Council Member. Committee Member.
  • 2007. University Commencement Ceremony. Other Institutional Service Activities.
  • 2006. University Commencement Ceremony. Other Institutional Service Activities.
  • 2005. University Commencement Ceremony. Other Institutional Service Activities.
  • 2005. UNM Faculty Senate. Committee Member.
  • 2004. UNM Faculty Senate. Committee Member.
  • 2003. UNM Faculty Senate. Committee Member.
  • 2002. UNM Faculty Senate. Committee Member.
  • 2001. UNM Faculty Senate. Committee Member.
  • 2000. UNM Faculty Senate. Committee Member.
  • 2000. Faculty Senate Undergraduate Committee. Committee Member.
  • 1999. UNM Faculty Senate. Committee Member.
  • 1998. UNM Faculty Senate. Committee Member.
  • 1997. UNM Faculty Senate. Committee Member.

The following works are listed in Sedona. Please contact the faculty member for a complete listing of work.


This information contains published works and is based on a January snapshot of the Sedona system after material for the annual review has been requested.